Privacy Policy
At Planet Education, we value your privacy and are dedicated to complying with the Privacy Act when handling your Personal and Sensitive Information. This policy outlines our privacy practices and how we manage your data responsibly.
1. Scope of the Privacy Policy
This policy explains:
The types of Personal Information we collect.
How we collect this information.
The purpose of data collection and its usage.
Disclosure of information to third parties.
Security measures to protect your data.
Your rights to access and correct your data.
Types of Personal Information We Collect
As part of our business operations, we collect Personal and Sensitive Information, including:
✔ Personal Details – Name, address, date of birth, contact details, residency status, education qualifications, employment history, passport details.
✔ Visa Application Data – Financial and medical details required for visa lodgment.
✔ Professional & Academic Information – Occupation, memberships, and academic credentials.
When interacting with Planet Education, we may collect personal details, which can include but are not limited to your name, postal and email addresses, date of birth, contact information, residency status, educational qualifications, passport details, and data required for visa applications and lodgment (including financial and medical records), as well as occupation and professional memberships.
We collect this information from individuals who:
Enquire about study opportunities or apply for admission to an educational institution, either within their home country or abroad.
Utilize our visa application services for student visas, post-study work visas, and skilled migration visa applications.
Express interest or formally register to work as consultants, including those currently engaged in PE’s-managed projects and programs.
Register for events, conferences, or expos organized, managed, or presented by Planet Education, either independently or in collaboration with another organization.
Additionally, we may collect identity verification documents, such as passport copies, proof of citizenship, or photographs, to authenticate and process applications.
We may also collect identity documents such as passports and proof of citizenship for verification purposes.
2. How We Collect Personal Information
We may collect Personal Information directly from you, your authorized representative, or a third party, such as a licensed agent or representative authorized by us to provide services on our behalf.
You may provide your Personal Information when interacting with us through social media platforms, online channels (e.g., via your Facebook identity), by uploading information to our platforms, or by submitting details directly to our education counselors.
We only collect Personal and Sensitive Information if it is necessary for our business operations. Before gathering any Sensitive Information, we will first obtain your explicit consent.
To ensure the proper delivery of our services, we require individuals to identify themselves when dealing with us. Therefore, we do not permit the use of pseudonyms.
3. Purpose of Data Collection
We collect, store, and use your Personal Information for:
Student Placement Services
Student recruitment, counseling, and placement in international institutions.
Visa assistance for study visas, post-study work visas, and skilled migration visas.
Additional Student Services
Visa and migration services.
Health insurance acquisition and accommodation support.
Career counseling and job placement assistance post-graduation.
General Business Purposes
We provide a range of services to assist individuals in their education and career pursuits, including:
Guidance on Study Opportunities – Helping you explore and secure admission to educational institutions in top institutions Globally.
In addition to guiding you through the application and visa process, we also hold pre-departure workshops to make your transition smoother.
Career Advancement Support – Assisting you in career development after completing your studies, whether in Australia or internationally.
Consulting Opportunities – Offering opportunities to participate in projects and programs as consultants.
Updates on Educational Services – Keeping students, institutions, and clients informed about the latest developments, events, and participation opportunities.
Research and Analysis – Conducting research for statistical, analytical, and training purposes.
Operational Management – Managing our internal business processes and events efficiently.
Customer Support – Addressing your inquiries and providing responsive support.
Visa Application Services
We offer comprehensive visa assistance, guiding you through the application process and ensuring you have the necessary documentation for your chosen visa. Our services cover not only student visas but also post-study work visas and skilled migration visa applications.
Why We Collect Your Personal and Sensitive Information
Collecting your Personal and Sensitive Information (including details from your medical examination) enables us to:
Keep You Informed – Updating you on the progress of your visa application and notifying you of the final outcome.
Disclosure to Overseas Entities
In certain circumstances, we may share your Personal Information with international recipients, including:
Educational institutions with Universities for study applications.
Overseas visa agencies for visa processing.
Regulatory authorities and commercial organizations as required.
The specific location of these overseas recipients depends on the institutions or verification processes related to your application.
4. Data Protection & Security Measures
We take strong security measures to protect your data from unauthorized access, loss, misuse, or disclosure.
Our Data Protection Measures
To safeguard your Personal Information, we implement the following security measures:
Robust Technology & Security Systems – Utilizing firewalls, network security configurations, and password-protected systems to secure electronically stored data.
Regular Security Updates – Continuously updating our security protocols and system configurations to prevent malicious threats.
Restricted Data Access – Limiting data access to authorized staff members who require it for business operations.
Confidentiality Training – Ensuring all employees adhere to strict confidentiality policies as part of their employment conditions.
Data Retention & Disposal
When Personal Information is no longer needed, we:
Securely destroy or delete it in accordance with our data disposal policies.
De-identify the information unless legal requirements mandate its retention.
5. Accessing and Updating Your Personal Information
You have the right to request access to any Personal Information we hold about you, except in cases where disclosure is restricted under the Privacy Act.
Situations Where Access May Be Denied:
If we have reasonable grounds to suspect that disclosing the information could facilitate unlawful activity or serious misconduct.
If access would reveal evaluative details generated as part of a commercially sensitive process.
Updating Your Personal Information
If your personal details change or if you believe the information we have is incorrect, incomplete, or outdated, please contact us so we can update our records accordingly.
We will strive to process your request promptly. If you are unsatisfied with our response, you have the right to escalate your complaint for review under the Privacy Act.
7. Targeted Advertising & Marketing Practices
As mentioned earlier, we utilize your Personal Information to deliver targeted online advertisements via platforms such as Google, Meta, and other online marketing channels. Additionally, we may send marketing communications through SMS, WhatsApp, and Email.
Google Analytics Usage
We utilize Google Analytics to monitor and evaluate website traffic, ensuring that our site aligns with PE’s business objectives for both advertisers and users. While individual privacy remains protected, the insights gained help us enhance the website’s functionality and user experience.
Data Collected Through Google Analytics:
Page Views & Impressions – Tracks the total number of pages viewed on our website.
Unique Visitors – Monitors the number of distinct users accessing the site.
Time Spent on Site – Measures the average duration visitors stay on our platform.
Entry & Exit Points – Identifies the most common pages where users enter and leave.
File Downloads – Tracks which resources are downloaded from the site.
Form Submissions – Records interactions where users fill out and submit forms.
Cookies are small data files sent from a website and stored in a user's web browser. Planet Education websites use cookies to enhance your browsing experience by remembering preferences such as language settings and selected locations.
Managing Cookies
If you wish to disable cookies, you can do so by adjusting your browser settings. For example:
Internet Explorer 10 & 11 – Navigate to the Privacy tab under Internet Options to manage cookies.
Other browsers – Follow the instructions specific to your preferred browser to disable cookies.
Third-Party Advertising & Cookie Usage
We collaborate with third-party vendors, including Google, to display targeted advertisements across various websites. These vendors use cookies to serve ads based on your previous visits to our website. Some data, such as age, gender, and interests, may be collected for marketing purposes.
Opting Out of Cookies for Advertising
By managing your cookie settings, you can control how your online activity is used for advertising purposes.
Policy Updates & Website Usage
We reserve the right to update or modify this Privacy Policy as needed. Any changes made will be posted on this website, ensuring transparency in our data practices.
Website Usage & Data Collection
By accessing and using this website, you acknowledge and agree to the terms outlined in our Privacy Policy, without any limitations or exceptions.
Confidentiality Commitment – We will not disclose your Personal Information collected on this website to any third party without your prior consent, except as required by law.
Scope of Policy – Our Privacy Policy applies solely to information collected by Planet Education and may differ from the policies of external websites you may access through links on our platform.